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Income protection clients need coaching more than therapy for chronic pain

Income protection clients need coaching more than therapy for chronic pain

Great to see how work by former guest Professor Lorimer Moseley is changing the claims environment in Australia and helping people on their journey back to work!

Some highlights from this article

“We’re literally helping people get their lives back and improving their ability to function physically which in turn helps them in their return to work journey.’’

The insurer now has 409 people receiving coaching with 170 completing five sessions.

“Pain coaching has revolutionised the way in which we support customers experiencing musculoskeletal conditions with their recovery,’’ Fox says.

“If we are able to get better health outcomes, we will not only achieve a fantastic outcome for members, but we will also create a more sustainable product with a better claims experience.”

Professor Moseley says the trial was “one of the most exciting things we’ve been able to do” in its recent research and expected outcomes to continue improving for AIA clients.

“I want to flip your idea of pain so that you can understand why we’re doing the things that we’re doing with people in pain to help them recover and help them get back to work,” he told the Group Insurance Summit.

“It’s almost certain that your current understanding of pain is not consistent with a contemporary understanding of pain which has been revolutionised in the last 20 or 30 years.

“This is very exciting for people in pain and for those of us trying to improve the lives of people in pain.”


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